Pricing
Every plan is a dedicated FreePBX 17 switch on Asterisk, hosted in our own UK data centres or installed on your site. Asterisk does not limit endpoints, so the figures are a sizing guide: outgrow one and we move you up a size. Prices exclude call charges, trunks and handsets.
Hosted, managed by us
A dedicated switch on our own hardware in our own UK data centres, looked after by our engineers.
Managed by us
£99.95 a month
Managed by us
£149.95 a month
Hosted, self-managed
| Size | Processors | RAM | Storage | Service level | A month |
|---|---|---|---|---|---|
| Up to 30 endpoints | 2 | 2GB | 40GB | SLA3 | £19.95 |
| Up to 50 endpoints | 2 | 4GB | 80GB | SLA3 | £29.95 |
| Up to 100 endpoints | 4 | 4GB | 120GB | SLA3 | £39.95 |
Self-managed does not mean on your own: the HelpDesk is there whenever you need it. Above 250 endpoints, and on a physical server dedicated to you, we quote individually.
On your site
The same switch, on hardware we supply, built, configured and tested before it leaves us. There is no per-seat charge: you buy the switch once, and choose how much of the running you want us to do.
Small
£349 one-off, approximately
Up to about 30 endpoints, with little or no recording
Medium
£499 one-off, approximately
Up to about 100 endpoints, with call recording
Large
£1,495 one-off, approximately
250 endpoints and beyond, recording everything, with AI transcription
Running it
| Small | Medium | Large | |
|---|---|---|---|
| Self-managed Yours to run, with the HelpDesk when you need it | No charge | No charge | No charge |
| Part-managed We monitor, patch and secure it; you make the changes | £24.95 | £49.95 | £99.95 |
| Fully managed We configure and maintain everything, and handle any issue on it | £79.95 | £249.95 | £499.95 |
Approximate prices, including the hardware and its build and configuration. Additional disks for larger recording stores are extra, and handsets are priced separately. The switch is delivered configured and tested; if you would like an engineer to install it on site, that is charged at GEN's published rates.
Self-managed support
Run the switch yourself, hosted or on site, and the same UK engineers who look after our managed switches are a ticket away. Raise it on the HelpDesk at any hour and pay only for the time it takes, prepaid at a discount or on invoice. No contract, no minimum term.
A trunk that will not register, one way audio, a dialplan change you would rather have checked, or a switch that has stopped taking calls at three in the morning: it all goes to an engineer who runs Asterisk and FreePBX every day.
£37 prepaid
£44 on invoice
Calculator
Published UK prices for hosted per-seat platforms typically run from about £10 to £25 per user per month, with the features most businesses want often in the higher tiers. The calculator starts at £15; put in the price you pay or have been quoted.
Both sides exclude call charges, trunks and handsets. The calculator counts one endpoint per user; someone with a desk phone and a mobile app uses two.
Questions
For most offices, yes, by a wide margin. At 30 users and £15 a seat, a per-seat platform costs £450 a month, £5,400 a year and £27,000 over five years. Our managed switch for up to 30 endpoints is £99.95 a month, £1,199.40 a year and £5,997.00 over five years.
No. Asterisk does not limit endpoints, so the figures are a guide to what each size runs comfortably. If you outgrow one, we move you up a size.
On-site or hosted, it is the same switch and the same capability, so it comes down to where your people sit. If every extension is in one building, put the switch there; calls between desks never leave the building. If they are spread across offices, homes or the road, host it with us.
Call charges, SIP trunks and handsets, which you pay for whichever model you choose. We work with any trunk provider, and supply and support handsets if you want us to.
Yes. Raise a ticket on the HelpDesk at any hour and an engineer will pick it up, charged for the time it takes at the voice support rate, prepaid or on invoice, in 15 minute increments.
Quoted individually
Priced on agents, campaigns and hosting. Tell us how your contact centre runs and we will quote the dialler to fit.
Yealink and Fanvil endpoints, analogue gateways up to 60 lines and mobile gateways, supplied, provisioned and supported.
Above 250 endpoints, a hosted switch on a physical server dedicated to you, or PBXact, sized and quoted to the installation.
Tell us how many people you have and what you pay now.